多多觀察顧客對酒店產(chǎn)品的主觀評價,常見的酒店定價策略
(一)心理定價策略
心理定價策略使利用顧客的購買心理,根據(jù)顧客對酒店產(chǎn)品與服務(wù)的主觀評價、個人感情來制定價格的策略。心理定價是常用簡單易行的價格策略,包括位數(shù)定價、整數(shù)定價、聲望定價等。
1.尾數(shù)定價
尾數(shù)定價是為了迎合客人物美價廉的心理,在價格尾數(shù)上做文章,使客人心理上更容易接受酒店產(chǎn)品的價格,促成購買行為的產(chǎn)生。通常的做法有以下幾種:
(1)產(chǎn)品價格的尾數(shù)常常定為9.數(shù)字9用在價格的尾數(shù),會使價格位數(shù)看起來少一位,比如99元與100元,雖然只差1元,但在顧客的心里,它們卻是不同層次的價位,少一位數(shù)得到的實惠更多。同樣的,用9做尾數(shù),可以使價格的第一位數(shù)降低,比如酒店某菜品的價格在29元,就會比定在30元看起來容易接受些,客人會感覺得到了優(yōu)惠。
(2)盡量保持價格的調(diào) 整在一定范圍之內(nèi)。顧客常常會把零散的價格歸視為較整數(shù)的價格,比如把7元與11元,都看作10元來計算,把13和16元都看作15元來計算。當酒店需要調(diào)整價格的時候,盡量控制在這樣一個范圍內(nèi),使顧客感覺價格變動不明顯,減少因提價給客人帶來的購買顧慮。
2.整數(shù)定價法
消費者在不了解產(chǎn)品的情況下,會以產(chǎn)品的價格判斷產(chǎn)品的好壞,即有一分錢一分貨的心理。整數(shù)定價可以展現(xiàn)出商家對自己產(chǎn)品的信心,有力地肯定了產(chǎn)品的應(yīng)有價值,給客人信心。對于特別注重品質(zhì)的產(chǎn)品,比如酒店客房、娛樂設(shè)施,經(jīng)常會采用這樣的定價方法。
3.聲望定價法
聲望定價法是以高價格標榜產(chǎn)品的高定位,主要是迎合了客人通過消費體現(xiàn)自身身份的心理需求,特別適合用于高檔產(chǎn)品的定價,酒店VI設(shè)計與豪華套房、總統(tǒng)套房往往采用這樣的定價方法,通過高整數(shù)定價,明確了產(chǎn)品的高市場定位。酒店要根據(jù)自己的主要目標客源,考慮價格對產(chǎn)品市場定位帶來的影響。另外,一旦采用了聲望定價,就不宜再降價,否則會使顧客對酒店產(chǎn)品和服務(wù)品質(zhì)產(chǎn)生質(zhì)疑。
4.招徠定價
酒店為了保證客房入住率,擴大銷售,利用普通客人青睞廉價產(chǎn)品的消費心理而采取的低價銷售策略。采取這樣的定價策略,目標是為了保證整個酒店的收益率,比如在淡季時,或是在一些輔助服務(wù)部門采用這樣的價格,以吸引更多的客源,實現(xiàn)整個酒店收益最大化。
A lot of observation of the customer's subjective evaluation of the hotel product, common hotel pricing strategy
(A) psychological pricing strategy
Psychological pricing strategy to make use of the customer buying psychology, according to the customer's subjective evaluation of the hotel products and services, personal feelings to develop a price strategy. Psychological pricing is a commonly used simple pricing strategy, including the median pricing, integer pricing, prestige pricing.
A. Mantissa pricing
The mantissa pricing in order to cater to guests affordable psychological price ending on an issue, the guests psychologically easier to accept the price of the hotel product, contributed to the generation of purchase behavior. The usual practice of the following:
(1) The mantissa of the product price is often set to 9. Figures used in the mantissa of the price, make the price of the median looks a little, such as 99 yuan and 100 yuan, while just 1, but in the hearts of customers, they are different levels of price, less a number of benefits. Similarly, 9 mantissa, can make the first digit of the price lower, such as the price of a hotel dishes at 29 yuan, will be higher than in the 30 yuan looks easy to accept, guests will feel to get a discount.
(2) try to keep the price adjustment within a certain range. The customer will often scattered prices in the final as compared with integer prices, such as the seven yuan and 11 yuan, are as 10 yuan, 13 and 16 yuan as 15 yuan. When the price of the hotel needs to be adjusted, as far as possible be controlled in a range of customers to feel the effect of price changes is not obvious, reducing the concerns of the purchase due to price increases to the guests.
(2) integer pricing
Do not understand the product, the consumer will determine the product is good or bad the product price that you pay for the psychological. Integer pricing can show businesses' confidence in their products, sure the product should be valuable to the guests confidence. Special emphasis on quality products, such as hotel rooms, recreational facilities, often using this pricing method.
(3) the prestige pricing
Prestige pricing is based on the high positioning of the high prices of advertised products, mainly to cater to the psychological needs of the guests to display their own identity through consumption, particularly suitable for high-end products, pricing, luxury hotel suites, presidential suites often use this pricing method, through high integer pricing, clear market positioning of the product. The hotel according to their main objective source, consider the impact of the price of the product market positioning. In addition, once the prestige pricing is used, it should not go any lower, otherwise it would be the customer of the hotel product and service quality into question.
(4) solicit pricing
Low-cost marketing strategies taken by the hotel in order to ensure the room occupancy rate, expand sales, the use of regular guests favor cheap consumer psychology. Adopt such a pricing strategy, the goal is to ensure that the entire hotel yield price to attract more tourists, such as during the low season, or in a number of ancillary services, and maximize the return on the entire hotel.
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